What is the return policy?
Returns will only be offered where items are faulty. Please double check sizes and quantities carefully before completing your purchase. You can view our full returns and exchanges policy here.
What are the shipping options?
Our products are shipped by varying trusted methods depending on the product and supplier. The majority of the items will be shipped by Royal Mail with tracked delivery, further details will be available at checkout.
Please note, all items are currently only available for pre-order. This means that the majority of items purchased on our website are expected to ship in October or November 2023. You can find further information on the individual product pages.
What are your postage costs?
Postage costs are calculated and set by our suppliers, based on the weight and the final destination of each item. The cost will be displayed at checkout after you have inputted the shipping address and before you complete your order.
Do you ship internationally?
Shipping locations vary by product, based on the supplier we are using. Please input your desired shipping address when asked to do so at check out to find out if shipping is available.
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information.
When will I receive my order?
All items on our online shop are currently for pre-order only. Expected shipping dates vary from product to product. Please check the individual product pages before purchasing your item.
We do our best to avoid delays but we will inform you if unexpected delays occur due to, for example, industrial strike action, poor weather conditions and/or other additional pressures on postal/courier services.
What would I do if I never received my order? Or if some items are missing?
We work with multiple suppliers and so depending on your order, it might not be possible to ship all items at the same time. If you have received part of your order and find some items missing, please review the expected shipping date of that missing item before getting in touch with us. If you are still concerned about missing items, please contact us at firstname.lastname@example.org.
How do I make changes to an order I’ve already placed?
We aim to process your order as soon as we receive your order confirmation. Once we have processed your order, it may not be possible to make any changes. Please email us as soon as you can to change any details to an order and we will let you know if we were able to do this.
Can I send orders to a different person/address?
Yes, you can send orders to another person and to an alternate delivery address. If you are sending an order to an alternate name and address, the invoice will be sent to the original billing address. You will be able to enter all these details at the checkout stage of your order.
Haven’t found the answer to your question?Please contact us at: email@example.com. Please ensure you have checked your junk or spam folder for all order update emails before contacting us at this address.